May 2nd 2018, 16:07
Problem-solving is one of the most important things in our industry. Whether that's helping design the product, or coming back to our loyal customer to tidy up any areas they're not entirely happy with.
One thing, (which I am sure you will agree) are emails from disgruntled or dissatisfied customers. Last week we received a rather interesting comment on one of our Facebook adverts.
Here is what they had to say:
"The job you did got worse over the years, the doors are peeling"
We had to wonder what had happened to our customer's doors to make them want to comment. So, we dug into our job card archives to see when this had taken place. We found that this job went back as far as 2008. That's 10 years ago.
Now, it's making me and the rest of the staff here at JMT wonder why our disgruntled customer didn't get in touch earlier to voice his concerns?
Why leave it 10 years to voice their concerns?
Here at JMT, we make a promise to ALL of our customers to rectify and replace any defective items due to any manufacturing problems.
This is not to be confused with 'wear and tear' - that is just one promise that makes up part of our GOLD standard warranty we offer on all our work.
In the past 2 years we have invested in a machine that allows us to manufacture our own doors and cabinets. All bespoke, custom made and all backed with our GOLD standard warranty. This reassures us that when it leaves the workshop floor that it's 100% what the customer wants.
No little, or unexpected surprises when you're delivered something totally different or damaged from another manufacturer who's based on the other side of the country.
Our quality control is second to none. Nothing leaves the workshop floor until it's been checked, double checked and then signed off.
We are not your typical run of the mill Kitchen, Bedroom or Bathroom cabinet supplier.
We don't just supply fitted Kitchens, Bedrooms or Bathroom cabinets.
We also build our products from scratch to give our clients exactly what they want.
We ensure a top quality, clean finish which has been installed to the highest possible standard. Providing you with the Kitchen, Bedroom or Bathroom of your dreams.
That's our unique promise to all our customers new and old.
If you have any problems, questions or concerns then we're here to solve them.
Now, if our disgruntled customer had got in touch, he would still be enjoying his Kitchen doors 10 years on.